Hi!

T&C’S:

T&C for CAKES AND CUPCAKES
• We have the right to refrain from accepting a client based on our discretion. We are honest and would not like you to be disappointed, so if there is a cake that’s a little out of our reach we will advise you.
• We have the right to cancel any cakes or cupcakes if the balance of payments are not made a week before the due date and therefor no refunds or deposits made will be refunded as we lose out on a client that could have filled your spot.
• We have the right to no responsibility or liability for cakes being damaged, sagging, melting and or altering of the taste after the due date of delivery on quote and as discussed Or melting or damaging due to overheating whilst waiting for a client.
• We have the right to charge for our time and our quality workmanship.
• We have the right to take legal steps against anyone publicly naming and shaming our business by word of mouth or on social media.
• We have the right to publicize our sell by dates and as to which the client should adhere.
• Unfortunately no refunds will be made to clients , Unless we personally cannot bake the cake to specification clearly laid out in our communication with the client , baring in mind that all cakes are different , all bakers have their own creative flair and a cake will never be 100% exact to the Pinterest or google picture that a client sent.  

• 100% payment is due when booking ie. 4days ahead, if you book more than a week ahead A 50% deposit is required and the remaining 50% no later than 7 days before delivery date.
• Please note as stated in Guidelines Certain aspects of The cake needs more than 3 days booking time in order for them to dry / be sourced.
• We ask that you ‘’in writing’’ on whatsapp state that you are happy with the quote.

PLEASE NOTE THAT FONDANT FIGURINE CAKES CAN NOT BE GUARANTEED NOT TO MELT OR “WET” DUE TO HUMIDITY AND THEY HAVE TO BE ORDERED AT LEAST 5 DAYS IN ADVANCE.

Please note that once your amount has been paid, if you change the cake or ingredients used therefor will be at an extra cost.

Please note that once your amount has been paid, you can only cancel the cake if it’s construction is not already underway.

If you change the date of the cake within one week of original booking it will be subject to availability on the date which you require.

Please understand that you are paying for my skills, expertise and time, and I cannot do everything for free. Costs include the amount of days (in some cases) the cake is discussed on whatsapp, the time it takes to plan and shop for the best ingredients, the time, love and effort I put into every order and delivery cost is extra – please see delivery costs on home page. 

Please note that I am unable to reply to whatsapps or discuss cakes after 5pm as this is my families time which I value greatly. I will however get back to you the following day.